Support services to help customers experiencing financial difficulties.

Life can take unexpected turns, and if you're finding it hard to keep up with payments right now, the Zelora team is here to help.

Who can get help from Zelora Customer Care?

We understand that many things can make life difficult, including:

• Losing your job or income
• Family problems or separation
• Illness or death in the family
• Caring for someone
• Domestic or family violence
• Natural disasters like floods or bushfires
• Physical or mental health conditions
• Disabilities
• Homelessness
• Addiction
• Cultural or language barriers, and more

How Zelora Customer Care can support you

We offer confidential support tailored to your needs. If you think we can assist, reach out to us as soon as possible via our online form, by emailing customercare@zelora.com.au or by calling 1800 ZELORA (935 672.) 

You can also read more about how we offer support in our Zelora Customer Care Policy.

Here's how we can help:

• Extra time for payments
• Setting up a payment plan
• Customised support for your situation

Talk with our Zelora Customer Care team and we'll work with you to determine the best way we can support.

Domestic and family violence

We understand that domestic and family violence, including financial abuse, affects many people. We’re committed to supporting those impacted. If you’re experiencing domestic or family violence, Zelora Customer Care can offer confidential help with managing your payments or account.

How to access support

To learn how Zelora Customer Care could support you, email us on customercare@zelora.com.au or call the Zelora Customer Care team on 1800 ZELORA (935 672), 8.30am to 5.30pm, Monday to Friday AEDT (excluding public holidays).