Enreal is changing to Zelora
New name. Same service.
Over the next couple of months Enreal will change over to Zelora - new name, new look, same people. As we change our look we will let you know before it happens - keep an eye out for emails from Zelora.
Things you need to know
What's Happening? | Waiting for an install | What happens next?
What's Happening?
Zelora launched in July 2025, has expanded across more locations and introduced more home battery options for their customers. Zelora is backed by Bunnings and powered by Intellihub, a partnership built for the long haul.
For Enreal customers, this change means greater access to future products and confidence in long-term support.
Two changes – your support contact and updated privacy policy
Your support contact is now hello@zelora.com.au or 1800 ZELORA - 1800 935 672
Updated Privacy Policy
The privacy policy that applies to your service has been updated. The update reflects our brand change from Enreal to Zelora and includes new provisions on how customer information may be shared with Bunnings Group Limited to support the delivery, administration and improvement of services. The Privacy Policy is accessible here and we encourage you to review it carefully to understand how we collect, use and disclose your information.
Information about accessing your Zelora app or any other changes will be emailed to you from hello@zelora.com.au
The team who support you are all the same, just with a different contact number and email signature.
Your payment arrangements remain unchanged. When there are any updates we will notify you.
Continue using the Enreal App, once your Zelora app is ready we will let you know.
Waiting for an install
Our commitment to an uninterrupted install - the team working on your install will remain the same. Please continue to talk and liaise with them to complete your install. The team will finalise everything and send you your handbook once your install is complete.
Once you are fully installed you will start receiving communications from Zelora with any next steps.
You can call, SMS, or email the same person you have been in contact with to date.
However, if you are unsure call 1800 ZELORA (1800 935 672), the Zelora team will be able to help.
What happens next?
Yes, once the team have finished preparing the Zelora app we will notify you.
You will need to download the Zelora app and log-in.
Your bank statements won't change yet. We will notify you of any changes before they happen.