What to Expect on Installation Day
Your Zelora Home Energy System is about to come to life.
Here’s a simple guide to walk you through what happens when your system is installed—and what you can do to help things run smoothly.
🛠️ Before We Arrive
In most cases, your Installer will bring all the equipment on the day. Occasionally, it may be delivered the day before.
Please make sure:
- Your driveway or access points are clear
- You’re home to sign off on the start of the installation
- You have your Wi-Fi details handy so we can connect your system
🔧 What Happens During Installation?
Our Zelora Installer team will:
- Install temporary safety railings if needed
- Access the roof to install solar panels using metal mounting rails
- Install your hardware
- Mount the inverter and battery in the agreed location (usually shaded, near the switchboard)
- Connect the battery to the inverter
- Run cables from the panels to the inverter and switchboard
- Complete the electrical work
- Install switchgear (like circuit breakers and isolators)
- Set up the system using the manufacturer’s app
- Test everything to make sure it’s working perfectly
- Issue a Certificate of Electrical Safety (CCEW)
- Document the install
- Take photos for compliance and upload them to the STC platform
✅ After Installation
Your Installer will:
- Set up system monitoring on your phone
- Show you how to check performance and basic functions
⚡ When Will My System Turn On?
NSW: Your system will be connected the same day
📦 What Happens Next?
After installation, we'll take care of the rest:
- Register your system with your energy retailer and AEMO
- Finalise your STC paperwork and send it to you for signing
Once approved, we’ll send your Zelora Handover Pack, which includes:
- System specs and manuals
- Shutdown procedures
- Troubleshooting tips
- Contact details for support
- Once you receive your Zelora Handover Pack, your system will be fully up and running.
📞Need Help?
We're here to support you through installation and beyond. Just call us on 1800 ZELORA (935 672) if you have any questions before, during, or after your installation.