Collection Notice – how we collect and use your information

• Intellihub Australia Pty Ltd (ACN 626 079 614) and Intellihub Limited (NZCN 7182516) (“we” or “us”) (trading as Zelora) may collect, use, disclose and transfer your personal information in order to assess and respond to your expression of interest in, and to perform other activities in relation to, consumer energy products and services (such as solar PVs, batteries, electric vehicle chargers and energy optimisation software) that we offer through our Zelora brand, and otherwise in accordance with our Privacy Policy (as amended from time to time). We may also use your personal information to inform you of other offers, products and services that we or our partners provide.
• If we do not receive the personal information requested from you, we may not be able to assess or respond to your expression of interest in our products and services.
• Our Privacy Policy contains information about:

• how we will use, collect, disclose and transfer your personal information;
• how you may access your personal information;
• how you may seek correction of your personal information;
• how you may complain about a breach of our privacy obligations; and
• how we will deal with a complaint.

• In accordance with our Privacy Policy, we may disclose personal information to our suppliers, consultants, partners, service companies and other contractors, as is required to allow us to provide our products and services, or where you have consented, as is required to facilitate the supply of a product or service to you by your energy retailer. Some of these recipients may be based overseas in New Zealand, Singapore, Germany, the United States of America, the Philippines and India.

• Bunnings Group Limited (Bunnings) assists us to provide certain services associated with the Zelora products.  We will share your personal information (including information about your use of the Zelora products and services) with Bunnings for this purpose, including to:

  • support Intellihub in providing the Zelora products and services (and associated services, such as customer service and complaint resolution) (Bunnings Support Services);
  • manage Bunnings’ business operations in relation to the Bunnings Support Services; and
  • provide and improve the Bunnings Support Services.

  If Bunnings does not collect your personal information, this may impact the quality of the Zelora products and services you receive.

  To learn more about how Bunnings handle your personal information, how to request access to, or correct, your personal information, how to make a privacy complaint, and how Bunnings deal with such complaints, please view the Bunnings Privacy Policy.  Bunnings’ contact details are in its Privacy Policy.

Assessments

If you have expressed interest in a program that involves us supplying and installing equipment at your premises:

• In assessing your expression of interest, we will conduct a desktop assessment and, if you and your property meet our eligibility criteria, then we will conduct a site assessment at your property.
• The desktop assessment may involve us reviewing satellite imagery of the roof and positioning of your property and other information publicly available to us about your property to verify the suitability of your property for installation and use of the equipment.
• The site assessment will:

• involve us contacting you to arrange a site assessment at your property by us or our agent. We will use reasonable endeavours to give you reasonable notice of the intended date of the site assessment;
• require you to permit us and/or our agent to access your property, undertake the pre-installation inspection and prepare a condition report; and
• require you to be present at your property (for up to 90 minutes) while we carry out the site assessment.

If you have expressed interest in our products and services, we may also conduct searches and investigations ourselves or through a third party (such as title searches and reviews of rates notices) to understand your ability to pay the amounts you will be required to pay to us if we enter an agreement to supply the equipment to you.

Next steps – Equipment installation

If you have expressed interest in a program that involves us supplying and installing equipment at your premises:

• Once we’ve carried out our assessments, we will let you know if your property is suitable for the provision of the equipment you’ve requested (“Equipment”).

• If your property is suitable, then we will provide you with:

• an indication of the potential savings that we estimate you may be able achieve through use of the Equipment, based on what you’ve told us about your electricity tariffs and how you use energy (please see more detail about this estimate below); and
• a quote (which will include the solution design) and our terms and conditions for the provision and installation of the Equipment and other related activities, depending on whether you choose to:
  • pay for the Equipment and installation services outright; or
  • enter into a subscription arrangement where you make monthly payments over a term of 5 + 5 years (10 years in total).

• If you accept the quote we will enter into a separate contract with you.
• Please note that it may take 4-6 weeks from the acceptance of the quote to the installation of the Equipment. Other factors like inclement weather, inability to access your property, or supply delays may impact this timeframe.

• If we (or our contractor) need to access your property at any time after installation, we will contact you to arrange a suitable time.
• The Equipment and any other services that we may choose to offer you will depend on your specific circumstances.

Next steps – Zelora software only

Once we have completed all necessary preliminary checks, we will give you:

• an indication of the potential savings that we estimate you may be able to achieve through use of the Zelora software, based on what you’ve told us about your electricity tariffs and how you use energy (please see more detail about this estimate below); and
• a quote for the provision of the Zelora software.

If you accept the quote we will enter into a separate contract with you.

Potential savings estimates

• The potential savings estimate is based on the historical information you provide us in relation to your energy usage and other factors, and should not be relied on as an indicator or guarantee of future savings arising from use of the Equipment and/or the Zelora software. The amount that you could actually save will depend on several factors, that may include which Equipment you choose (or already have) and whether you use the Zelora software, how much energy you use, what time you use it and the energy plan you have with your electricity retailer.

Not an offer

• This document does not constitute an offer from us to supply the Equipment or Zelora software to you. The fact that you submit the requested information or that we conduct desktop and site assessments does not guarantee that (a) you will be offered a quote; or (b) that we will provide you with the Equipment or Zelora software. We will work with you to work through the options available to you as we complete our assessments.

Further information

• For further information about our programs and offers, products and services (including any information about the Equipment that we supply), please contact us at sales@zelora.com.au