What to Expect on Installation Day

Your Zelora Home Energy System is about to come to life.
Here’s a simple guide to walk you through what happens when your system is installed—and what you can do to help things run smoothly.

🛠️ Before We Arrive

In most cases, your Installer will bring all the equipment on the day. Occasionally, it may be delivered the day before.

Please make sure:

• Your driveway or access points are clear
• You’re home to sign off on the start of the installation
• You have your Wi-Fi details handy so we can connect your system

🔧 What Happens During Installation?

Our Zelora Installer team will:

• Install temporary safety railings if needed
• Access the roof to install solar panels using metal mounting rails
• Install your hardware
• Mount the inverter and battery in the agreed location (usually shaded, near the switchboard)
• Connect the battery to the inverter
• Run cables from the panels to the inverter and switchboard
• Complete the electrical work
• Install switchgear (like circuit breakers and isolators)
• Set up the system using the manufacturer’s app
• Test everything to make sure it’s working perfectly
• Issue a Certificate of Electrical Safety (CCEW)
• Document the install
• Take photos for compliance and upload them to the STC platform
  
  

✅ After Installation

• Set up system monitoring on your phone 
• Show you how to check performance and basic functions
  
  

⚡ When Will My System Turn On?

NSW: Your system will be connected the same day

📦 What Happens Next?

• Register your system with your energy retailer and AEMO
• Finalise your STC paperwork and send it to you for signing
  
  

• System specs and manuals
• Shutdown procedures
• Troubleshooting tips
• Contact details for support 
• Once you receive your Zelora Handover Pack, your system will be fully up and running.

📞Need Help?

We're here to support you through installation and beyond. Just call us on 1800 ZELORA (935 672) if you have any questions before, during, or after your installation.